Refund Policy

           Welcome to Mind Recalls.

 At Mind Recalls, we are committed to providing high-quality educational content and a reliable learning experience for our students. This Refund Policy explains how refund requests are handled for courses, subscriptions, and other digital educational products purchased from Mind Recalls.

Our refund policy is designed to be transparent and to comply with applicable consumer protection laws and the requirements of the payment provider used for a particular transaction.

1. Refund Requests

Refund requests may be submitted within 14 days from the date of the transaction, subject to the terms of this policy and applicable consumer protection laws.

For transactions processed through Paddle, discretionary refund requests submitted within 14 days are handled in accordance with Paddle’s applicable refund procedures. A request submitted within the 14-day period does not automatically guarantee a refund, and discretionary requests may be reviewed on a case-by-case basis.

Nothing in this policy limits or excludes any mandatory consumer rights that cannot legally be excluded.

2. Statutory Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or exclude any consumer rights that are mandatory under applicable law.

Where applicable law provides a statutory right to cancel, withdraw, or receive a refund, those rights will continue to apply regardless of the other provisions of this policy.

For customers in the United Kingdom, European Union, European Economic Area, Switzerland, and other jurisdictions where applicable law provides statutory withdrawal rights, the relevant legal requirements will apply.

For digital content, the availability of a statutory withdrawal right may depend on whether the customer has expressly consented to the digital content being made available before the expiry of the applicable withdrawal period and, where required by law, expressly acknowledged the effect of that consent.

3. Digital Educational Content

Mind Recalls provides digital educational products, including online examination preparation materials, question banks, educational content, and online course access.

Because these products may be made available immediately after purchase, access to or use of digital content may affect refund or withdrawal rights where permitted by applicable law.

Where a customer has accessed, downloaded, streamed, or otherwise used digital content, this fact may be considered when assessing a discretionary refund request, subject always to applicable consumer protection laws.

Where the law requires a specific consent or acknowledgement before digital content is made available immediately, the applicable consent process will be used at checkout where required.

4. When a Refund May Be Available

A refund may be considered where:

• The refund request is submitted within the applicable refund or withdrawal period.

• The purchased course or product is materially different from the description provided at the time of purchase.

• There is a persistent technical problem that prevents access to the course or a material part of the purchased service and the issue cannot reasonably be resolved.

• A refund is required under applicable consumer protection law.

• The applicable payment provider’s refund rules require or permit a refund.

Refund requests that are discretionary are reviewed based on the individual circumstances of the transaction.

A refund request because a student simply did not like the course, did not achieve the expected examination result, or found the course unsuitable for their personal study style does not by itself create an automatic right to a refund.

5. Technical Problems

If you experience a technical problem that prevents you from accessing your purchased course or a material part of the service, please contact Mind Recalls at:

support@mindrecalls.com  or Whatsapp: +447400757783

We will first attempt to investigate and resolve the issue.

Where a technical issue cannot reasonably be resolved and the applicable requirements for a refund are met, the matter will be handled in accordance with this policy, applicable law, and the rules of the payment provider through which the transaction was processed.

6. Course or Product Not as Described

If the purchased course or digital product is materially different from the description provided at the time of purchase, please contact us as soon as possible.

We will review the issue and, where appropriate, provide an appropriate remedy, which may include resolving the issue, providing access to the correct product, or processing a refund where required or appropriate under applicable law and the relevant payment provider’s rules.

7. Circumstances That May Affect Discretionary Refund Eligibility

A discretionary refund may be declined or affected where there is evidence of:

• Fraudulent activity.

• Refund abuse or repeated abusive refund requests.

• Account sharing.

• Sharing login credentials or course access with another person.

• Unauthorized use of another person’s account.

• Cheating, misuse, or abuse of the Mind Recalls platform.

• Circumvention of access restrictions or other security controls.

• An account being suspended or terminated because of cheating, account sharing, fraudulent activity, or misuse of our services.

• Other violations of our Terms and Conditions.

These provisions do not limit any mandatory consumer rights that cannot legally be excluded.

8. Purchases Made by Mistake

If you believe that you purchased a course or digital product by mistake, please contact us as soon as possible and, where applicable, use the refund procedure provided by the payment provider used for the transaction.

Requests relating to mistaken purchases are subject to the applicable refund period, payment-provider rules, applicable consumer protection laws, and the circumstances of the transaction.

Where digital course content has already been accessed or used, the effect of that access on any statutory withdrawal right will depend on applicable law and any consent or acknowledgement required by law.

9. Payment Provider Procedures

Mind Recalls may accept payments through different payment providers. The procedure used to process a refund depends on the payment method used for the original transaction.

Paddle

For purchases processed through Paddle, refund and withdrawal requests may be submitted using the refund or support options provided by Paddle, including the options available through the customer’s Paddle transaction receipt or billing page.

Paddle’s applicable refund policy and buyer terms may apply to transactions processed through Paddle.

Where Paddle’s rules provide customers with mandatory or non-waivable rights, those rights will apply.

Stripe

For purchases processed through Stripe, refund requests should normally be submitted to Mind Recalls using the contact details provided in this policy.

Where a refund is approved, Mind Recalls will process the refund through Stripe or the applicable payment method.

Stripe’s payment and dispute procedures may also apply to transactions processed through Stripe.

PayPal

For purchases processed through PayPal, customers may contact Mind Recalls first to request assistance with a transaction or refund.

PayPal’s own User Agreement, dispute procedures, and applicable Buyer Protection or other payment protections may also apply to eligible PayPal transactions.

Nothing in this policy removes or restricts any rights a customer may have under applicable PayPal rules or applicable law.

Bank Transfer or Wise

Where payment is made by bank transfer or through Wise, the refund will generally be returned to the original payment source or account used for the transaction, where reasonably possible and subject to the payment provider’s procedures.

Customers should provide sufficient transaction information to allow Mind Recalls to identify the payment and process any approved refund.

10. How to Request a Refund

To request a refund, please contact:

Email: support@mindrecalls.com

Please include:

• Your full name.

• The email address associated with your Mind Recalls account.

• Your order or transaction reference, if available.

• The date of purchase.

• The course or product purchased.

• The payment method used.

• A brief explanation of the reason for your refund request.

For Paddle transactions, customers may also use the refund-request options available through their Paddle transaction receipt or Paddle’s buyer support system.

Providing complete transaction information helps us process requests efficiently.

11. Refund Review

When reviewing a refund request, we may consider relevant information including:

• The transaction date.

• The payment method used.

• The reason for the refund request.

• The applicable refund or withdrawal period.

• Whether the purchased course or digital product was accessed or used.

• Whether there were technical problems.

• Whether the product was materially different from its description.

• Whether there is evidence of fraud, abuse, account sharing, or misuse.

• Any applicable payment-provider rules.

• Any mandatory consumer rights applicable to the customer.

For transactions processed through a third-party payment provider, the provider’s transaction records may be used to verify transaction details and timing.

12. Refund Approval and Processing

If a refund is approved, it will generally be processed through the original payment method used for the transaction, where possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.

For Paddle transactions, eligible refunds are generally processed by Paddle within 14 days of approval in accordance with Paddle’s published refund policy.

For Stripe transactions, refunds are processed through Stripe and the time required for the refund to appear may depend on the customer’s bank or card issuer.

For PayPal transactions, refunds are processed according to the applicable PayPal procedures.

For bank-transfer or Wise transactions, refunds may be returned to the original bank account or payment source, subject to the applicable payment provider’s procedures.

13. Course Access After a Refund

Where a refund is approved, Mind Recalls may terminate or suspend access to the refunded course, subscription, or digital product.

Where a refund relates to a subscription, future access and future billing may also be affected in accordance with the applicable subscription terms.

A refund does not give the customer permission to continue using, copying, sharing, downloading, distributing, or otherwise exploiting refunded digital content.

14. Chargebacks and Payment Disputes

If you have a problem with a transaction, we encourage you to contact Mind Recalls first so that we can attempt to resolve the issue promptly.

Nothing in this policy prevents a customer from exercising any lawful right to dispute a payment with their bank, card issuer, PayPal, Paddle, Stripe, or another payment provider.

Where a payment dispute or chargeback is opened, Mind Recalls may provide relevant transaction and account information to the applicable payment provider or financial institution as part of the dispute-resolution process.

This may include information showing the transaction, delivery or provision of digital course access, account activity, communications, and acceptance of applicable terms.

15. Fraud, Abuse, and Account Misuse

Mind Recalls reserves the right to investigate suspected fraud, refund abuse, unauthorized account access, account sharing, or other misuse of our services.

Where permitted by applicable law and the applicable payment-provider rules, access to an account may be suspended while a suspected abuse or payment dispute is investigated.

Nothing in this section limits mandatory consumer rights.

16. No Double Recovery

A customer should not receive more than one recovery for the same transaction.

If a customer has already received a refund or other financial recovery for a transaction, they should not seek a second recovery for the same amount through another payment provider, card issuer, bank, or dispute process.

This does not affect any lawful rights a customer may have to pursue a valid payment dispute where a previous recovery was incomplete or otherwise does not resolve the customer’s lawful claim.

17. Refund Policy and Terms and Conditions

This Refund Policy should be read together with the Mind Recalls Terms and Conditions and Privacy Policy.

Where applicable law or the rules of a payment provider provide a customer with mandatory or non-waivable rights that are greater than the rights described in this policy, those mandatory rights will apply.

18. Changes to This Refund Policy

Mind Recalls may update this Refund Policy from time to time to reflect changes to our services, payment methods, payment providers, applicable laws, or regulatory requirements.

The version applicable to a transaction will generally be the version in effect at the time of that transaction, subject to applicable law.

19. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact Mind Recalls

Email: support@mindrecalls.com

Whatsapp: +447400757783

Website: https://mindrecalls.com/

We aim to handle refund requests fairly, transparently, and in accordance with applicable law while protecting our educational platform against fraud, refund abuse, account sharing, and misuse.